Privacy Policy

Who this policy is for

This policy describes how the Turant Kart shop handles personal information when you browse the catalogue, create an account, set a delivery location, place an order, use Turant Wallet, or contact order help. It covers this website and the same shop when you add it to your home screen.

Turant Kart connects you with nearby shops that list groceries and daily essentials. A shop prepares the order. A rider, when one is assigned, carries it to the address you gave. Each of them sees only the details needed for that order.

Information you give us

An account needs your name and mobile number. Email and a password are optional. When one-time login is switched on, a code can be sent by SMS or WhatsApp to the number you entered. Do not share that code.

A saved address can include the house or flat, street, area, landmark, city, state, PIN code, and the map point if you drop a pin or use current location. Checkout uses the address you select.

An order stores the items, quantities, prices, delivery fee, coupon if one was applied, payment method, payment status, and the status of the delivery. Wallet top-ups and refunds store the amount and a reference such as a UPI transaction id. This site does not ask you to store a card number.

Information collected while you shop

A session cookie keeps you signed in and keeps the cart and chosen delivery location on this device. Search words can be saved so the shop can see what people look for.

Photo search sends the picture to the AI service the shop has configured, so it can suggest a grocery name. That picture is not added to your account profile.

Order help keeps the message you type so it can answer about the shop and about your own recent orders. It does not read another customer’s orders.

If you accept analytics cookies, and the shop has added a Google Analytics, Tag Manager, or Ads id, those scripts can record a visit. They stay off until you press Accept.

Why it is used

We use this information to create and protect your account, show products from shops that can serve your location, take payment, prepare and deliver the order, show live rider progress when a location is available, credit Turant Wallet, and send an OTP or an order update on the channel you used.

We also use it to investigate a failed payment, a cancelled order, or a refund request, and to keep the site working. We do not sell your name, phone number, or address.

Who else can see an order

The shop fulfilling the order can see the items and the delivery address. A rider assigned to that order can see the drop location, the address lines needed to find you, and a contact number for that trip. They do not get your password or your full wallet history.

A payment partner, such as the UPI app you open to pay, processes that payment under its own terms. Turant Kart receives the result and the reference needed to mark the order paid. Support staff can see an order when you ask for help about it.

How long it stays, and what you can ask

Account and order records stay so you can reopen an order, download an invoice, track a delivery, or request a refund. Session data on this device ends when you log out or clear the site data.

You can update your name, phone, and email from your account, and you can edit or delete a saved address. To ask for a correction that you cannot make yourself, contact the shop with the details published on this website. We may need to keep an order record where a payment, refund, or legal duty requires it.